1. Introduction
Award Care is committed to protecting your privacy and ensuring your personal information is handled safely,
respectfully and in accordance with the Australian Privacy Principles (APPs) and NDIS Practice Standards.
This Privacy Policy explains how we collect, use, store and protect your information.
2. Information We Collect
We may collect the following types of personal information:
- Identity Information: Name, date of birth, gender
- Contact Information: Phone number, email address, home address
- NDIS Information: NDIS number, plan details, goals and support needs
- Health & Support Information: Medical conditions, behavioural notes, accessibility needs
- Referral Information: Details provided by support coordinators, family members or referrers
- Website Data: Form submissions, IP address, browser type, usage analytics
3. How We Collect Information
We collect information through:
- Referral forms submitted via our website
- Phone calls, emails and direct communication
- Service agreements and onboarding documents
- Support coordinators, plan managers or authorised representatives
- Cookies and website analytics tools
4. Why We Collect Your Information
Your information is used to:
- Provide NDIS support services tailored to your needs
- Verify your identity and eligibility for services
- Communicate with you regarding services, updates or enquiries
- Meet legal, regulatory and NDIS compliance requirements
- Improve our website, services and customer experience
5. How We Store & Protect Your Information
Award Care uses secure systems, encrypted storage and restricted access protocols to protect your information.
Only authorised staff members can access personal data, and all staff follow strict confidentiality requirements.
6. Sharing Your Information
We may share your information with:
- NDIS support coordinators or plan managers (with consent)
- Medical or allied health professionals (where relevant)
- Regulatory bodies if legally required
- Emergency services if safety is at risk
We do not sell, rent or trade your personal information to third parties.
7. Your Rights
You have the right to:
- Access your personal information
- Request corrections to inaccurate information
- Withdraw consent for certain types of data use
- Request deletion of information where legally appropriate
8. Cookies & Website Tracking
Our website may use cookies to improve user experience and analyse website traffic. You may disable cookies
through your browser settings, but some features may not function correctly.
9. Third‑Party Links
Our website may contain links to external websites. Award Care is not responsible for the privacy practices
or content of third‑party sites.
10. Updates to This Policy
Award Care may update this Privacy Policy from time to time. Continued use of our website indicates acceptance
of any changes.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
Email: info@awardcare.com.au
Phone: +61 450 308 390
Address: 23 Goal Crescent, Griffin QLD 4503